3D DISPLAYS LIMITED offer a simple returns policy for all products purchased through our site www.3ddisplays.co.uk (our site), in accordance with your right to change your mind (please see clause 8.3 of our Terms and Conditions of Supply) (subject to limited exceptions as detailed below).
Please follow the following guidelines in order to exercise your right to return product(s) back to us for a refund or exchange:
· You are welcome to return any product (subject to limited exceptions as detailed below) back to us for a refund or you can exchange it for a different product or products.
· In order to be able to exercise your right to a refund or exchange you must notify us of your intention to return the product(s) within 14 days of receiving the product from us pursuant to your original order. You must send the product back to us so that it is received by us, within 14 days of you notifying us of your intention to return.
· A returned product must be complete, undamaged, unused, in its original condition and in its original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new. You must also return the sales receipt for the relevant product when returning the product to us.
· Any refund will not include any postal charges you pay in returning the product to us.
· The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
· The value to be attributed to the product for the purposes of an exchange will be the purchase price actually paid for the product being returned and will not include any delivery or other charges paid by you in connection with the product.
· We do not accept the following which are excluded from this returns policy:
o Products that are damaged (in any way) or used;
o Products that are liable to deteriorate or expire rapidly;
o Products that are made to order, made to measure, custom made, bespoke or clearly personalised;
o Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
o Products that, for reasons of health protection and/or hygiene, we are unable to accept the return of; or
o Any products which become mixed inseparably with other items after their delivery.
· If you purchased the product as part of an offer (for example, 3 for the price of 2) then all products within the offer must be returned to us , and must comply with this returns policy, in order to qualify for a refund or exchange.
· If you use or handle the products in such a way that would not be permitted in a shop, resulting in the value of the goods being diminished, you will be responsible for the loss in value
· The return of the product is your sole responsibility and at your sole cost.
· Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method. For your protection, we recommend that you send your return via a secure and traceable courier who can insure your parcel for loss in transit (for example, Royal Mail Special Delivery). You are also strongly recommended to obtain proof of posting and keep it safe.
The returns policy only applies if you notify us of the return within 14 days of the date you received the product from us pursuant to your original order and return the product to be received by 3D Displays no more than 14 days later.
Please return the product once packaged to the following address:
3D DISPLAYS LIMITED
UPPER BRENTS INDUSTRIAL ESTATE,
We also ask that you let us know (in writing with your returned product) if you would like to exchange the product or receive a refund. If you do require an exchange please tell us the product name and other relevant information you would like to exchange which is available from our site.
Once your return parcel arrives back we will then dispatch the alternative product you have requested (at your cost and if possible) or issue a refund back to the card you originally paid with. Please note that a refund or the delivery of your exchanged product can take up to 14 days.
If you have any questions regarding this returns policy please contact us by e-mail on firstname.lastname@example.org or by telephone on 01795 532947.
This returns policy does not affect your statutory rights.
If you are a business customer, there is no automatic right of cancellation or return. Cancellations and returns are at the discretion of 3D Displays Ltd.
Please note that any agreed cancellation or return will be subject to a £5 cancellation fee together with a 10% charge of the total invoiced value to cover restocking costs. The customer shall incur the full cost of returning the items.
Please contact us for further information.